30 days to change your mind.

The guarantee

If you decide DiskTree is not right for you, request a refund within 30 days of the purchase date. You do not need to prove that the app has a defect. We will honor the guarantee for your direct DiskTree purchase and arrange the refund through Paddle.

Using or activating DiskTree does not remove this voluntary 30-day guarantee. Any separate rights provided by law or Paddle’s applicable buyer terms continue to apply, including rights that last longer than this guarantee.

How to request a refund

1. Email support@disktree.app, preferably from the purchase email address.
2. Include your Paddle receipt or order reference and say that you would like a refund. An explanation is welcome but is not required for the 30-day guarantee.
3. Keep your full licence key, private recovery links and card details out of the message. We will ask for any additional information needed to locate the correct purchase.

You can also use the support link in your Paddle receipt or visit Paddle.net and choose its refund option. If you need help with the DiskTree guarantee, contact us using the address above.

What happens next

Paddle is the planned merchant of record for direct checkout and will process refunds for those transactions. We do not send a separate payment outside Paddle. Confirmation and the time until funds appear depend on Paddle and the payment provider; we do not promise an instant reversal or a fixed processing time.

A completed full refund ends that purchase’s commercial entitlement and prevents new activation with its key. Stop using the refunded paid activation. The free scan and review remain available. The refund does not remove files or uninstall the app, and already-offline copies cannot be remotely erased.

Purchase rights and questions

Paddle’s Buyer Terms and Refund Policy explain its transaction rules and country-specific rights. This DiskTree guarantee does not replace or reduce rights that cannot be waived.

If a payment, refund or licence status looks wrong, email support@disktree.app with the order reference. The Terms of Use identify the publisher and describe the licence; the Privacy Policy explains handling of purchase and support information.